Refund and Returns Policy

Here are points for Cure Point’s Return Policy:

Return Policy

• Medication Safety First – Due to the nature of prescription medications, we are unable to accept returns on dispensed medicines once they have left the pharmacy. This is in line with UK pharmaceutical regulations and ensures patient safety.
• Damaged or Faulty Items – If your order arrives damaged, faulty, or in an unsatisfactory condition, please contact our customer care team within 48 hours of receiving your delivery and we will resolve the issue promptly.
• Incorrect Items Received – If you receive the wrong medication or product, notify us immediately. We will arrange a replacement or full refund at no additional cost to you.
• Unsealed or Tampered Packaging – We cannot accept returns on any items where the packaging has been opened or tampered with, for the safety of all our customers.
• Non-Prescription Products – Eligible non-prescription items may be returned within 14 days of receipt, provided they are unused, unopened, and in their original packaging.
• Refund Process – Once a return or claim is approved, refunds will be processed within 5–7 working days back to your original payment method.
• How to Contact Us – To raise a return or refund request, please reach out to our dedicated support team via email or through the Cure Point website, and we will guide you through the process.
• Your Rights – Your statutory rights as a consumer are not affected by this policy. Cure Point is committed to handling all concerns fairly and transparently.